How to learn AI in Salesforce CRM step by step

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Sophia_george

Member Moderator

To learn AI in Salesforce CRM step by step with H2K Infosys, start by understanding CRM fundamentals, data models, and automation tools like Flow and Einstein features. Practice building use cases, exploring datasets, and integrating APIs for real projects. Enroll in Salesforce online classes to gain structured guidance, hands-on labs, and certification prep. Continuously experiment, follow updates, join communities, and apply AI-driven insights to improve customer experiences and business outcomes effectively while building a strong portfolio for career advancement success.